Questions & Answers

Frequently Asked Questions

Everything you need to know about booking a service, becoming a vendor, and how Green Touch works.

Choose the service you need, select your area, pick a date and time, and submit the online booking form. You can also call us or WhatsApp your requirements. Our team reviews your request and assigns a verified vendor, and we typically confirm your booking within 2 hours.

Vendors are assigned by the Green Touch team. We match your request with a verified, background-checked professional who serves your area, so you don't need to search or compare. If you have a specific need, mention it in your booking notes or contact our support team.

Green Touch sets the price for every service, so the cost is the same no matter which vendor is assigned. You'll see the price before you confirm, with no hidden fees or surprise charges after the job.

Yes, absolutely. Our vendors use WHO-approved food-grade chlorine solution for disinfection. After treatment, the tank is thoroughly rinsed and chlorine levels are tested to confirm they're within WHO-safe limits before you refill.

Not necessarily. Many customers provide access instructions and arrive later for the quality check, though we recommend being present for your first booking.

Yes. Green Touch stands behind every job. If you're not happy, contact our support team and we'll arrange for the service to be re-done free of charge.

We currently cover all major areas of Dhaka, including Gulshan, Dhanmondi, Mirpur, Uttara, and surrounding zones. Select your area in the booking form to check coverage near you.

Cash, bKash, Nagad, and card payments are accepted on completion of the service.